Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 2–8 business days (excluding weekends and holidays). Once your order is processed, it will be shipped out as soon as possible.
Please note that during high-demand periods, processing times may take slightly longer.
- Shipping Time & Delivery
- Estimated delivery times depend on your location:
- United States / Canada / UK: 5–10 business days
- Europe: 5–12 business days
- Australia / New Zealand: 7–12 business days
- Rest of the World: 7–15 business days
Please note that these are estimated delivery times and delays may occur due to customs or courier issues.
Shipping Fees
We offer Free Shipping on selected orders or promotions
Standard shipping rates will be calculated at checkout where applicable
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Delayed or Lost Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. However, if your package is significantly delayed or lost, please contact us and we will assist you.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
dieterteelen@gmail.com
